Service Providers

Updated: 29th July 2020

We may employ third party companies to facilitate our Services ("Service Providers"), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Services is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

If you would like to be notified of any changes to the list of Service Providers on this page, please email us at and ask to receive Service Provider update notifications.

To provide the Service

Infrastructure and databases
Service provider Purpose Privacy policy
Heroku Used to manage Databook infrastructure and database Privacy policy
MongoDB Used to operate our database Privacy policy
AWS Used to host our infrastructure Privacy policy
Google Used for Databook Corporate IT, plus business intelligence dashboards (if customer opts for this product module) Privacy policy
Security and authentication
Service provider Purpose Privacy policy
Auth0 Used for Single Sign On authentication Privacy policy
Okta Used for secure identity management Privacy policy
Cloudflare Used to improve performance and security of our website Privacy policy
Error detection and logging
Service provider Purpose Privacy policy
Segment Used to distribute data to other service providers Privacy policy
Sentry Used for real-time error tracking Privacy policy
Loggly (SolarWinds) Used to store user analytics events for a limited time for error detection Privacy policy
Subscription management and payment processing
Service provider Purpose Privacy policy
Chargebee Used for billing and subscription management Privacy policy
Stripe Used for payment processing (only for credit card subscriptions) Privacy policy

To provide the Service

Service provider Purpose Privacy policy
FullStory Used for user analytics on Databook web app Privacy policy
Amplitude Used for user analytics for web and iOS app Privacy policy
Google Analytics Used for user analytics for visitors to our marketing website Privacy policy

To communicate with you

Service provider Purpose Privacy policy
Intercom Used to send direct marketing and customer support messages to customers or visitors who provide contact details on our website Privacy policy
SendGrid Used to send service-related emails Privacy policy

Non-core Service Providers

Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at